5 ⭐️ STORE POLICIES

StarGirlHairCo Policies

Please read carefully before ordering. By completing checkout, you confirm you understand and agree to all terms below, including our ALL SALES FINAL policy.

✨ No Returns
💗 No Refunds
⭐ Chargeback Protection
📦 Shipping & Address Rules
⭐ IMPORTANT: ALL SALES ARE FINAL
StarGirlHairCo does NOT accept returns, exchanges, or offer refunds/store credit for any reason. Please double-check your cart, hair specs, and shipping address before submitting payment.

RETURNS & EXCHANGES (Not Accepted)

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For hygiene and product integrity, StarGirlHairCo does NOT accept returns or exchanges—EVER.

  • We do not accept returns for “didn’t like it,” “changed my mind,” “ordered the wrong item,” or “not what I expected.”
  • Once an order is placed, it cannot be canceled after processing begins.
  • All hair, wigs, bundles, closures, frontals, accessories, and beauty items are included in this policy.
Tip: If you’re unsure about length/texture/color, message us before purchasing.

REFUNDS (Not Offered)

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StarGirlHairCo does NOT issue refunds. This includes (but is not limited to):

  • Delivery delays caused by the courier.
  • Incorrect address entered at checkout.
  • Failure to read product descriptions, processing times, or policies.
  • Hair shedding/tangling due to improper maintenance, chemical processing, or heat damage.
If there is a true issue with what you received, contact us within 48 hours of delivery with photos + your order number so we can review.

SHIPPING POLICY

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Processing time is separate from shipping time. Once your package is handed to the courier, delivery estimates are controlled by the courier.

  • Tracking will be emailed as soon as your order ships.
  • StarGirlHairCo is NOT responsible for courier delays, weather delays, or peak season delays.
  • Shipping fees are non-refundable.
  • If a package is marked “delivered” but you don’t have it, you must contact the courier to open a claim/investigation.
We strongly recommend shipping to a secure address (home you can monitor, workplace, or a location with secure mail handling).

WRONG ADDRESS / ADDRESS CHANGES

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Customers are responsible for entering the correct shipping address at checkout. If you enter the wrong address:

  • If your order has NOT shipped yet, contact us immediately—changes are not guaranteed.
  • If your order has shipped, you must contact the courier to request reroute/hold (if available).
  • If a package is delivered to the address provided, StarGirlHairCo is NOT liable.
Wrong address = customer responsibility. Please verify: street number, unit number, city, state, and zip.

CHARGEBACKS & PAYMENT DISPUTES

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Chargebacks filed without contacting StarGirlHairCo first will be treated as policy evasion and may be considered fraudulent.

  • We submit order documentation, tracking, delivery confirmation, and customer communications to the payment processor.
  • Customers who file chargebacks may be permanently banned from future purchases.
  • False claims (unauthorized purchase, non-delivery when tracking shows delivered, etc.) will be disputed.
If you need help, contact us first—most issues can be resolved faster than a dispute.

PRIVACY POLICY

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We respect your privacy. Information collected at checkout is used to process orders, provide customer support, and comply with legal obligations.

  • We do NOT sell your personal information.
  • We only share info with services needed to run the store (payment processors, shipping carriers, and Shopify-related services).
  • Emails/SMS are used for order updates and marketing only if you opt in.
© StarGirlHairCo — By purchasing, you agree to these policies. ✨⭐